Google error – user cannot complete purchase

Table of Contents

• Error

• Fix

An error that was picked up in the PPC Live Chat WhatsApp Group about identifying purchase methods

Error

A User cannot complete purchase

All products impacted in United Kingdom

A Fix this issue before Sep 15, 2025 so customers can continue to find your products. Google will automatically conduct a review.

There was a problem identified with the purchase methods on your online store. Update your online store to provide a better purchase experience for customers

Make sure your products meet the checkout requirements –

• The online store lacks a functioning Buy button

• The product page is not loading properly or leads to the online store’s homepage

• The advertised or listed product isn’t available on your online store

Fix

Fix suggested by Dids Reeve

“if you cannot actually checkout a product on their sites, then their competitors shouldn’t be able to advertise either. I worked for years with a large promotional products client and they set up a whole system whereby you could buy blank samples of each product. That was the only way to do it.”